Shipping Policy

Thank you for shopping with INTO YOU Indonesia.

We are committed to providing a smooth and reliable shopping experience for our customers. All orders are shipped from our local warehouse in Indonesia through our trusted logistics partners.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation with your tracking information.

Please ensure that your shipping address and contact details are correct before placing your order. 

Shipping Methods & Delivery Time

We currently provide delivery services within Indonesia through trusted courier partners, including J&T Express.

Delivery times may vary depending on your location and courier conditions.

Delivery Area	Estimated Delivery Time
Java (Major Cities)	2–5 business days
Bali & Nearby Islands	3–7 business days
Sumatra, Kalimantan, Sulawesi & Other Regions	5–14 business days
Remote Areas	7–21 business days

Delivery times are estimates only and may vary depending on the destination, weather conditions, public holidays, courier operations, and other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated automatically at checkout based on:

• Delivery address
• Package weight
• Available courier service

The final shipping fee will be displayed before you complete your payment.

Order Tracking

Once your order has been shipped, tracking information will be provided through your order confirmation.

Please allow 24–48 hours for tracking updates to appear after shipment.

If you have any questions about your shipment, please contact our customer support team.

Delayed Orders

While we work with reliable logistics partners, unexpected delays may occasionally happen due to:

• Courier processing delays
• Weather conditions
• Public holidays
• Remote area delivery restrictions
• Incorrect or incomplete shipping information

If your order has not arrived within the estimated delivery timeframe, please contact us and we will help check the shipment status.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If a package cannot be delivered due to an incorrect address, incomplete information, or the recipient being unavailable, additional shipping fees may apply for reshipping.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

Email: support@intoyoucosmetics.com