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Return & Refund Policy
Thank you for shopping with INTO YOU Indonesia.
We want you to be completely satisfied with your purchase. If there is any issue with your order, please contact our customer support team and we will do our best to assist you.
Return Policy
We accept return requests within 30 days after you receive your order.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when you received it.
- Proof of purchase (order number or receipt) is required.
Due to hygiene and safety reasons, opened, used, or tested beauty products cannot be returned, unless the item is defective, damaged, or incorrect.
How to Request a Return
To start a return, please contact us at:
Email: intoyou.id.official@gmail.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or videos if the product has any issues
Please do not send items back before your return request has been approved. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please check your order after delivery and contact us as soon as possible if:
- You received a damaged product.
- You received a defective item.
- You received the wrong product.
- Your order is missing items.
Please provide relevant photos or videos so we can review the issue and provide the best solution.
Depending on the situation, we may offer a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
- Opened or used beauty products
- Products without original packaging
- Items damaged due to improper use
- Gift cards or promotional vouchers
If you have any questions about a specific item, please contact us before requesting a return.
Exchanges
If you would like to exchange an item, please contact our customer support team first.
The fastest way to receive your desired product is to return the original item (if eligible) and place a new order after the return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please note that processing times may vary depending on your payment provider or bank.
Original shipping fees are non-refundable unless the item was damaged, defective, or incorrectly shipped.
Return Shipping
Customers are responsible for return shipping costs for eligible returns unless the item received was damaged, defective, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us: